Shipping & Return Policy
All Orders Free Shipping Anywhere In the US! No Minimum Required. Standard international shipping rates apply.
Shipping Policy - Domestic
Shipment Processing Time
Most orders are processed within 24-48 hours of purchase.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping Method |
Estimated Delivery Time |
Shipping Cost |
|
UPS Ground |
3-5 Business Days |
FREE |
|
UPS Priority Mail |
3-5 Business Days |
$7.16 + (depending on weight) |
|
UPS Next day Air |
1 Business Day |
$14.91 + (depending on weight) |
|
USPS Priority Mail Express |
1 Business Day |
$23 + (depending on weight) |
|
UPS Next Day Air Early |
1 Business Day |
$49.48 + (depending on weight) |
Delivery delays can occasionally occur.
Shipping Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours..
International Shipping
Normal International Shipping Rates Apply. International orders are shipped out within 24-48 hours after purchase.
Damages
Please let us know if there are any products damaged or lost during shipping to help you resolve any issues.
Returns Policy
We guarantee all of our products. Please reach out to info@sweetwaterlabsnyc.com or call us at 646-825-1488
for any issues.
If you don't love our products we will completely refund your order no hassle ever. Simply contact us with any question or problem.
After a decade of apothecary research into natural ingredients and formulations, we created a product line that is truly effective with beautiful scents and made from only the purest natural components.
Nadia Doh and Yoav Irom
Founders
Our products are animal cruelty-free, vegan (except our goat’s milk soaps) and non-GMO. Every month we happily give a percentage of our profits to numerous charities close to our heart. Our reasonable prices reflect our values and mission to make very high quality organic skincare available to everyone. We guarantee all our products for full refund or exchange with zero hassle. Love your skin!
NY LOCATIONS 2021: After months of closure of our pre-pandemic locations, we are excited to be selling in person again at the Bryant Park Holiday Market (located between Fifth Avenue + Avenue of the Americas, between 40th + 42nd Street in Manhattan) from October 29th 2021 - January 2nd 2022. We look forward to seeing you!
