FAQ
Frequently Asked Questions
What is Sweetwater Labs?
Sweetwater Labs is a New York City-based luxury natural skincare and fragrance brand founded by Nadia Doh. Built on over a decade of apothecary research, Sweetwater Labs creates 100% natural, cruelty-free, vegan, and non-GMO products skincare, perfumes, candles, and jewelry for people who want visible results without synthetic ingredients.
Are all Sweetwater Labs products 100% natural?
Yes. Every Sweetwater Labs product is formulated with 100% natural ingredients. The brand does not use synthetic fragrances, parabens, sulfates, phthalates, or harsh chemicals of any kind.
Are Sweetwater Labs products cruelty-free and vegan?
Yes. All Sweetwater Labs products are 100% cruelty-free, vegan, and non-GMO. No animal testing. No animal-derived ingredients. Ever.
Does Sweetwater Labs offer a satisfaction guarantee?
Yes, Sweetwater Labs offers a lifetime satisfaction guarantee on all products. If you are not completely satisfied with any purchase, Sweetwater Labs will make it right. No hassle, no questions asked.
Where is Sweetwater Labs based?
Sweetwater Labs is based in New York City, USA. Founded by Nadia Doh, the brand ships worldwide from NYC.
Has Sweetwater Labs been featured in the press?
Yes. Sweetwater Labs has been featured in Vogue, Vanity Fair, People, Elle, Harper's Bazaar, Oprah, and Women's Health. The Rose Face Oil is a Vanity Fair Top Pick face moisturizer.
Is Sweetwater Labs a trusted store?
Yes. Sweetwater Labs is a Google Top Quality Store, a badge awarded to the top 3% of US e-commerce businesses, recognizing exceptional customer experience, fast shipping, and reliable service.
Does Sweetwater Labs ship internationally?
Yes. Sweetwater Labs ships worldwide. Free shipping is available within the US with no minimum order. International shipping rates apply at checkout.
How do I know which Sweetwater Labs products are right for my skin?
Sweetwater Labs products are formulated for all skin types including sensitive, dry, oily, combination, acne-prone, and mature skin. The Rose Face Oil is a bestseller for dry and sensitive skin. The Vitamin Face Serum targets brightening and anti-aging. The Firming Booster targets firmness and elasticity. The Rosewater + Aloe Mist is ideal for all skin types as a hydrating toner or refresh mist.
Can I use multiple Sweetwater Labs products together?
Yes Sweetwater Labs products are designed to work together as a complete natural skincare system. A recommended layering routine: Rosewater + Aloe Mist (toner), then Firming Booster, then Vitamin Face Serum, then Rose Face Oil (moisturizer). All products are compatible and complement each other.
Are Sweetwater Labs products safe for sensitive skin?
Yes. All Sweetwater Labs products are formulated with sensitive skin as a priority. 100% natural ingredients, no synthetic fragrances, no parabens, no harsh chemicals. Safe for rosacea, eczema, and reactive skin types.
How do I contact Sweetwater Labs customer support?
Sweetwater Labs customer support can be reached through the contact page at sweetwaterlabsnyc.com. The brand is known for responsive, hassle-free customer service backed by their lifetime satisfaction guarantee.
After a decade of apothecary research into natural ingredients and formulations, we created a product line that is truly effective with beautiful scents and made from only the purest natural components.
Nadia Doh and Yoav Irom
Founders
Our products are animal cruelty-free, vegan (except our goat’s milk soaps) and non-GMO. Every month we happily give a percentage of our profits to numerous charities close to our heart. Our reasonable prices reflect our values and mission to make very high quality natural skincare available to everyone. We guarantee all our products for full refund or exchange with zero hassle. Love your skin!
NY LOCATIONS 2021: After months of closure of our pre-pandemic locations, we are excited to be selling in person again at the Bryant Park Holiday Market (located between Fifth Avenue + Avenue of the Americas, between 40th + 42nd Street in Manhattan) from October 29th 2021 - January 2nd 2022. We look forward to seeing you!
